01785 747 600 / email us

News

Body language : You can only make a first impression once

Whilst stats vary slightly, it is widely accepted that your body language counts for 58% of the decision of how someone judges you – this means before you even open your mouth to speak, you have made an impact of some nature. Your tone of voice counts for another 34%, the words for a meagre 8%.

Think this scenario through – the team are sitting at the board room table; they are waiting for the ‘consultant’ to arrive for the first meeting. The door opens, and a bottom enters followed by a briefcase, a suitcase on wheels and then the face of the consultant. His hair could do with a comb running through or at least a hand – but he doesn’t have one free; the door closes behind him. I wonder what you would be thinking if you saw this – you may well have seen it. The first impression is made never to be remade; you can only make a first impression once so think about your body language.

If you are going to make an entrance – make it a good one. There is a balance between walking in and owning the room – your arrogance filling the space, and walking in as if you are not sure you should be there, hoping there is a seat free. As with anything, you need to take control of what you can.

• Pause with hand on the handle: before you enter the room think of someone that you care about – it softens your face and that is what you probably want. It’s non-threatening, it’s open and people are more likely to judge you as friendly and confident before you speak.
• Make sure your clothes look how you want them to: linen creases and ties with food on look shoddy; no socks/tights on might not be acceptable in that business. Like it or not people will see that before they hear you.
• If you have a suitcase leave it with reception.
• Have the things you are going to need at your fingertips: pen, pad, glasses, notes.
• Breathe: before you speak, breathe out, long and deep. It tells your brain that you are not in fight or flight mode and allows you to relax.
• Make eye contact: look at people but don’t stare!

There are so many things that are out of your control but equally there are many things that are. Sort yourself out – it’s the one thing that you can plan ahead with some confidence.

Penny Whitelock FinstLM

kenzie_people_sil

NEED HELP RESOLVING A DISPUTE?
WE CAN HELP

As construction dispute resolution experts, we help corporate clients and contractors get the result they need.

For free expert advice, simply fill out the form and one of our directors will call you back.

GET YOUR FREE INITIAL CONSULTATION TODAY

Back to News

Kenzie Claims Assistant